Welcome to our Rapid Screen Test Laboratories
Refunds Policy

Refunds Policy

1. Overview

At NEXUS LABORATORIES, we strive to ensure that all orders reach our customers safely and on time. However, we understand that occasionally packages may be lost in transit. This policy outlines the steps we take to address lost items and the process for requesting a refund in such cases.

2. Eligibility for Refunds

Refunds for lost items are applicable under the following conditions:

a. Non-Refundable Items

All items sold on NEXUS LABORATORIES are non-refundable, except in the case of items lost during shipping.

b. Exception for Lost Items

Refunds are only applicable under the following condition:

3. Verification Process

To request a refund for a lost item, please follow these steps:

Step 1: Contact Customer Support
Step 2: Courier Service Investigation
Step 3: Confirmation of Loss

4. Refund Processing

Once the loss is confirmed by the courier service, we will process your refund:

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

6. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

7. Contact Information

If you have any questions about our refund policy for lost items, please contact us:

Thank you for shopping with www.hivtest.com.my.

Effective Date: [27/05/2024]